Custom Merchant Solutions
We are a boutique merchant services firm specializing in custom payment processing solutions that ensure smooth and cost-effective operations for your business. You know you deserve more than generic rate structures, so let's talk solutions.
Keywords: merchant services, payment processing, credit card processing
Interview Q&A
How long have you been in business?
1996
What is your primary product or service?
Custom payment solutions for merchants.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Founder Bill Mitchell is a life-long learner dedicated to expanding his diverse knowledge of merchant practices from small to large and across multiple key industries since 1996. Prior to starting Merchant Concepts, Bill worked his way up in sales, while identifying many key components that were missing from service provided to clients.
How do you differentiate yourself from other businesses in your category and area?
Merchant Concepts does not sell products; we sell partnerships. We take great pride in the merchants we partner with, and make sure all our relationships are mutually beneficial and do not compromise any core business values on either side. Our promise to merchants is an unwavering commitment to the long-term success of their business, and we expect to be held as accountable to them as they are to their customers.
How many locations do you have and do you have plans to expand?
1 location in the Pearl District (Portland, OR).
Which areas do you service?
High-end retailers, luxury auto dealerships, hardware stores, and more.
Who owns your company or runs daily operations?
Bill Mitchell is the Founder & CEO.
What are your hours of operation?
M-F 8am to 5pm.
What is the best compliment anyone can give you?
That we truly understood and are able to empathize with their unique way of thinking and doing things.